Refund policy

Return & Exchange Policy

At Ella Rain Salon, we take pride in offering high-quality, curated beauty products. If you are not completely satisfied with your purchase, we're here to help.

Returns

Unopened and unused products (with the original seal intact) may be returned for a refund within a reasonable timeframe of purchase. Items must be in their original condition.

Exchanges

Opened products are not eligible for return; however, they may be eligible for an exchange upon review. Please contact us so we can evaluate your request and find the best solution.

How to Start a Return or Exchange

To initiate a return or exchange, please email us at ellarainsalon@yahoo.com with your order details and reason for the request. Our team will guide you through the next steps.